How to Impress that Important Client
When you have customers who like spending a lot of money with your company, you want to do your best to impress them and keep them interested in your business. The reason is that they provide a lucrative amount of money for your business. At this point, you only want your relationship to grow but not sour.
You have by all means created the right impression with your client when they met you for the first time and started using your products and services. It is also important that you keep them impressed when they visit again with your brand being at the forefront of their mind. Here are some few ideas that can offer you with some inspiration on how to impress your client.
Clean your Office Well
The last thing that you want is inviting your client to visit your office when it is in a mess. This is why it is crucial to have it cleaned by a professional cleaner before the visit of that important client. You should also ask your employees to tidy up their workstations and get rid of any mess scattered on their desks such as loose paperwork. You can also consider a new idea to improve your office’s look, like getting some new plants or installing framed pictures.
Importantly, you need to have a timetable of what you wish to do with your client during the day. You can, for instance, arrange a morning meeting with them, then a lunch break followed by a tour of the production facility or a demonstration of new products and services. You can schedule a dinner with them later on so as to strengthen the social bond.
Arrange for their Transport To and from their Hotel
If your customer is from overseas, it is an act of kindness to arrange for their transportation to and from their hotel and your facility. To wow them, you can arrange for an executive chauffeur to drive them around. It is not as expensive as it is when you hire a limousine or executive transport as it is when you hire the same from a local taxi line. It gives your client a sense of status and importance and also it shows them that you are not afraid of giving them a good treat and that you value their business.
It is improper to keep a client visiting you to wait around for the people that they supposed to meet. Punctuality is important both to the new clients and existing ones too.
Be prepared in Advance
It is good that you prepare in advance before they can visit. Have all the important items that you will need for the meeting at your disposal.
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